You’re all set to press play on a workout, you’ve launched the BODi app on your new smart TV or streaming stick, but when you try to sync your account, you hit a wall: the activation code isn’t working. It’s a frustrating roadblock that can quickly kill your fitness motivation visit beachbodyondemand/activate.
Before you give up and resort to your small phone screen, know that this is a common issue with a handful of simple solutions. This guide will walk you through the most frequent causes and fixes to get you past the error screen and into your workout.
The First Step: The “Triple Check”
Before diving into more complex solutions, start with the three most common sources of error. Rushing through the process can easily lead to a simple mistake.
- Check the Code: This is the number one culprit. Carefully re-read the code on your TV screen and compare it to what you’ve typed into the browser on your phone or computer. Look for common mix-ups like the letter ‘O’ versus the number ‘0’, or the letter ‘I’ versus the number ‘1’. The codes are often case-sensitive, so ensure you’re typing it exactly as it appears.
- Check the URL: Confirm that you are on the correct website. The official activation page is www.beachbodyondemand.com/activate. Any other URL, even if it looks similar, will not work.
- Check the Account: On your second device (your phone or computer), are you logged into the correct BODi account? If you have multiple email addresses or a family member also has an account, you might be accidentally logged into a profile without an active subscription. Ensure the account you’re using to activate is the one tied to your paid membership.
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That Code Has a Shelf Life: Refresh and Retry
For security reasons, the activation code displayed on your TV screen is temporary and usually expires after 5-10 minutes. If you were interrupted while finding your phone or logging in, the code has likely timed out.
The fix is simple: generate a new one. On your TV app, use your remote to go back one screen from the activation code display and then select “Sign In” again. This will prompt the system to issue a brand-new, valid code. Use this new code on the activation website to complete the process.
Clear Out the Glitches: Basic Tech Fixes
If you’ve double-checked the code and tried a fresh one with no luck, the problem may be a simple technical glitch with your device or app. The following steps can resolve a majority of these stubborn issues.
- Restart Your Devices: The oldest trick in the IT book is often the most effective. First, completely power off your smart TV or streaming device (Roku, Fire Stick, Apple TV) for at least 60 seconds. Do the same for your internet router. This action clears the temporary memory and can resolve many underlying connection problems.
- Update the App: An outdated app can cause compatibility and activation errors. Go to the app store on your TV or streaming device, search for the BODi app, and check if an “Update” button is available.
- Reinstall the App: If an update doesn’t work or isn’t available, your last resort is a fresh start. Delete the BODi app from your device completely. Then, restart your device one more time before navigating back to the app store to download and install it again. This ensures you have the latest version and clears out any corrupted data that may have been causing the issue.
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When to Call for Backup
If you have meticulously worked through all the steps above and the activation code still fails, there may be a specific issue with your account or device that requires assistance. It’s time to contact BODi Support directly. Visit the official BODi website, find the “Help” or “Contact Us” section, and be ready to provide them with your account email, the device you are using (e.g., “Samsung Smart TV Model X”), and the exact error message you see.
